Branch Performance Report demonstrates the efficiency & productivity of retail bank branches to deliver banking services & experience to its customers. To analyse the customer experience, banks ask the customers to rate the bank branches on various parameters like bank’s services, variety of products offered, knowledge of resource, contact-ability, soft-skill of resources etc.
A Branch Performance Report helpsthe bank’s administration to get insight of functioning of each retail branch. The report summarizes all the parameters into a Score Card for each branch. The Score Card depicts the overall performance of the branch on the above-mentioned parameters. Based on the score card, bank’s administration decides the top performing branches and helps non-performing branches to focus on certain areas of development to increase their performance.It also helps the bank’s administration to improve their performance and increase their business on a comprehensive level.
After using SheetKraft, the reports are triggeredautomatically on a weekly basis to all the Regional, Circle, Cluster & Branch Heads. It hardly takes half an hour for the entire process of fetching the data, summarizing branch wise reports & sending e-mails to stakeholders (4000+) i.e. 2 hours per month against two days per month when done manually.
Apart from the Summary report being sent to the Branch heads, graphical & highlighted insights such as comparison with other branches in the area are also sent to the Cluster heads. Similarly, performance comparison of various clusters in a circle are sent to the Circle Heads & performance reports of various circles in a region are sent to the Regional Heads respectively.
The senior managementcan now parallelly compare the performance of each branch against allocatedtargets at a granular level,identify shortcomings and augment growth opportunities.
Frequent updates of this report helped the bank branches to improve their individual performance and get themselves categorized as the “Best Performing Branches”. This improved the performance and business of the bank significantly.